Refund Policy

Effective Date: January 1, 2025 | Last Updated: July 19, 2026

1. When a Refund May Be Available

We will review requests involving:

• A duplicate charge for the same intended purchase
• An incorrect amount caused by a verified billing error
• Credits that were not delivered after confirmed payment
• A verified platform defect that prevented use of the purchased credits
• A first purchase meeting every condition in Section 2

Depending on the issue, the remedy may be a payment refund, restored credits, replacement credits, or correction of the account balance.

2. First-Purchase Review

A new customer may request review of the first credit-pack purchase only when all of these conditions are met:

• The request is sent within 24 hours of the purchase
• Less than 10% of the purchased credits have been used
• No generated content from that purchase has been downloaded
• The account is in good standing and the request is not abusive or fraudulent
• The request identifies a billing or technical issue, not only dissatisfaction with AI output quality

Meeting these conditions allows review but does not guarantee a refund where the Service was delivered as described. Mandatory consumer rights remain unaffected.

3. Failed Generations

A generation task that reaches a confirmed failed state is eligible for automatic credit restoration through the product workflow. Retry or refresh the task first if it is still pending. If the balance is not corrected after a confirmed failure, contact support with the task ID.

A successful generation that does not match a subjective style or quality preference is not considered a failed task. AI results are probabilistic, so prompts and settings may need revision.

4. Items That Are Normally Non-Refundable

• Credits already consumed by successful browser or API tasks
• Downloaded or otherwise used generated content
• Unused credits outside the eligibility window
• Free, bonus, promotional, restored, or expired offer credits
• Requests based only on changing your mind or subjective output quality
• Accounts suspended for fraud, abuse, or material Terms violations

5. How to Request a Review

Email tengda365@gmail.com and include:

• The email address connected to your Grok Image account
• The transaction or receipt identifier
• The purchase date, pack, and amount
• A concise description of the billing or technical issue
• Relevant task IDs, error messages, or screenshots

Contact us before opening a payment dispute so we have a chance to investigate. This request does not limit any dispute right that cannot be waived under applicable law or payment-provider rules.

6. Review and Processing

• We aim to acknowledge complete requests within two business days.
• We may request account or transaction details needed to verify the claim.
• Approved refunds are sent to the original payment method.
• After approval, banks and payment providers commonly need additional business days to post the refund.
• Exchange-rate differences and bank fees are controlled by the bank or payment provider.

7. Regional Rights

This policy does not exclude rights that cannot be waived under local consumer law. Rules for digital services can differ by country and may depend on whether performance began with your consent. Where applicable law provides greater rights, those rights control.

8. Policy Changes and Contact

We may update this policy for future purchases when the Service, payment providers, or legal requirements change. The version in effect when you purchased will be considered when we review the request.

See also our Terms of Service, Privacy Policy, and one-time credit pricing.

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